Training & Education

Feedback Informed Treatment Workshop

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331 North Bridge Road
Odeon Towers
Singapore 188720
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The 2017 workshop on Feedback Informed Treatment (or FIT) has just concluded.

Click here to see photos of this workshop

Check back again for details about next year’s workshop.


24 April 2017 (9.00am – 5.00pm)

Therapists do really want to get better at what they do. Professional development is both a deeply held value and a career long aspiration. It is also central to lifelong job satisfaction. Unfortunately, traditional approaches (e.g., lectures, clinical experience, even supervision) don’t work; it doesn’t get us any better in our craft. Gleaning from studies the team at ICCE and I have conducted on studying highly effective therapists (aka Supershrinks), the workshop focuses on helping practitioners develop a personalised system to as much as double the effectiveness of treatment while simultaneously reducing costs, drop-out rates and deterioration.

In a Nutshell, Why Adopt a Trans-theoretical FIT Approach?

  • Routine outcome monitoring and feedback as much as doubles the “effect size” (reliable and clinically significant change);
  • Cuts dropout rates by as much as half; • Reduces deterioration by 33%;
  • Reduces hospitalisations and shortens length of stay by 66%;
  • Significantly reduces cost of care compared to non-feedback groups (which increased in cost);
  • Provides accountability to funders and organisations for services rendered;
  • A platform for a given client to be an active agent of decision making in the treatment process; and
  • Provision for conducting ongoing practice-based research, localised to the given context, while allowing a comparison with international norms.



The aims of the workshop are focused on the tangibles. Things we can do now to change the course of your future. It’s not set out to change your therapeutic orientation or allegiance to any models, rather, it’s solely designed to give you a structure to get better at what you do, improving one therapist at a time, helping one client at a time.

Here are the three aims:

  • Participants will learn to adopt the three systematic steps to improving their outcomes;
    Step 1: Knowing Your Baseline (“So, how effective am I really?”) Step 2: Formal, Routine, Ongoing Feedback (“How each of my client is doing?”) Step 3: Engaging in Deliberate Practice (“How do I get better?)
  • Participants will learn a method for identifying cases at risk for dropping out of treatment or experiencing a negative or null outcome;
  • Participants will learn a method for identifying and improving areas of weakness in their clinical work.


Who Should Attend

  • Counsellors/Therapists,
  • Psychologists,
  • Social Workers,
  • Executive and Clinical Directors of Social Service Centres.


25 April 2017 (9.00am – 5.00pm)

Agencies and practitioners across the globe are now beginning to realise the potential of implementing routine outcomes monitoring (ROM) in their service deliveries (Miller, Hubble, Chow, Seidel, 2015). It is well-established that ROM doubles the “effect size” (reliable and clinically significant change), cuts dropout rates by as much as half, and reduces deterioration by 33%. (Miller, Bargmann, Chow, Seidel, & Maeschalck, 2015; Miller, Hubble, Chow Seidel, 2013). However, most clinicians and administrators have not yet found a way to integrate the use of clinical data and clinical intuition in a systematic step-wise sequence. This requires a synergistic micro-to-macro symbiotic process of integrating outcomes “one client at a time,” “one therapist at a time,” and “one agency at a time”.

In a Nutshell, Why Do We Need to Go Beyond Measuring Outcomes?

  • Measuring outcomes alone does not improve performance;
  • Measuring outcomes is not just an administrative process, but it is a clinical imperative towards the people we serve;
  • Clinicians and administers typically fail to utiliise the full potential of clinical data to guide their work;
  • About 1 in 10 clients in our caseloads experience deterioration (Swift & Greenberg, 2015). Yet, most practitioners do not have a clear critical decision making process to effect change;
  • Recent evidence by my colleagues and I suggest that the more effective therapists weave the use of feedback measures differently than the average pracitioners (Chow, in press; Chow, 2014; Miller & Chow, in press; Miller, Hubble, Chow, & Seidel, 2015).
  • Practitioners typically are not equipped to use aggregated outcome information to guide their resources in professional development;
  • If agencies go beyond the use of ROM solely as a measurement tool, agencies will be able to develop their own practice-based evidence (PBE), surpassing borrowing evidence from evidence-based practice (EBP) research;
  • Developing a practice research network (PRN) across the agency will entail research efforts to be closely linked to ground level practice issues, and in turn, inform means and methods for improvement in specific service deliveries (e.g., Andrews, Wislocki, Short, Chow, & Minami,, 2013); Barkham et al., 2006), and
  • Going beyond simply measuring outcomes can induce an accountable transformation at four key levels, namely with clients, practitioner, clinical supervision, and agency levels.

The aims of the workshop are focused on the tangibles. This workshop builds on the previous introductory workshop, Feedback Informed Treatment (FIT): Three Steps to Becoming Your Personal Best in Psychotherapy.


  • “One Client at a Time”: Participants will learn to use, implement, and guide service deliveries based on routine outcome monitoring (ROM) information;
  • “One Therapist at a Time”: Participants will learn how to employ feedback information to guide their own professional development, and
  • “One Agency at a Time”: Building upon the first two objectives (“One Client at a Time, and “One Therapist at a Time”), participants will learn to interpret outcome and engagement data to improve service provision as a whole.


Who this Workshop is for:

  • Practitioners;
  • Clinical Supervisors, and
  • Agency Administrators and Management.


Important Points to Note:

  1. Your registration is not considered final and confirmed until your full payment is received by us.
  2. You will enjoy the Early Bird Course Fees if you register and pay before 24 February 2017.
  3. Early Course Fees will not apply if you pay after 28 February 2017 even if you have registered prior to 28 February 2017.
  4. Prices stated here are in Singaporean Dollars.
Course Standard Course Fees (before 31 March ’17) Early Bird Course Fees (before 28 Feb ’17)
Without VCF With VCF Funding for Sporeans/PR With VCF Funding for WEP/EP/SP holders Without VCF With VCF Funding for Sporeans/PR With VCF Funding for WEP/EP/SP holders
Workshop 1: Feedback Informed Treatment S$490.00 S$294.00 S$333.20 S$415.00 S$249.00 S$282.20
Workshop 2: Beyond Measures in Psychotherapy S$490.00 S$298.00 S$336.40 S$415.00 S$249.00 S$282.20
Combined S$882.00 S$529.20 S$599.80 S$784.00 S$470.40 S$533.10

VWO Charities Capability Funding (VCF)is for eligible staff/volunteers from NCSS member VWOs and MSF-funded VWOs.



Daryl Chow, Ph.D. is a Senior Associate and Certified trainer with the International Center for Clinical Excellence. In his home country Singapore, Daryl worked as a senior psychologist in the Institute for Mental Health, Woodbridge Hospital, as well as in the Early Psychosis Intervention Program (EPIP). He provided psychotherapy services for inpatient and outpatient contexts, training, consultations, and clinical supervision. In addition, he spearheaded and collaborated in clinical researches involving psychotherapy outcomes, effects of training clinicians in Difficult Conversations in Therapy (DCT), and voice hearing experiences. (see for list of publications).

Daryl is a co-editor and contributing author to the book The Write to Recovery: Personal Stories & Lessons About Recovery From Mental Health Concerns, a heart-felt collective of client’s journey of their struggles and recovery process, interweaved with mental health professionals who were part of the healing process. Click here for a preview of the introductory chapter, The Right to Recovery. He is currently based in Western Australia, endorsed as a counseling psychologist and board approved clinical supervisor, working with a group of vibrant private practitioners (Specialist Psychological Outreach Team, SPOT) located in Henry Street Centre, Fremantle, WA.

As part of his Ph.D., Daryl researched the area the development and practices of highly effective psychotherapists, alongside with Scott D. Miller, PhD and is one of the coauthors of the forthcoming Reach: Pushing Your Clinical Performance to the Next Level. Among other studies, they are also collaborating on other research pertaining to the development of expert performance in psychotherapy across the world.

Daryl conducts workshops in Australia, Singapore and Chicago on the topics of feedback informed treatment (FIT), professional development, as well as intensive workshops for the general public and mental health professionals. He also consults with various agencies and coaches clinicians, helping them raise the bar of their service deliveries.

For more information on Daryl, go to

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