Training & Education

Basic Mediation

At Client's premise
  • Details
  • Fees
  • Speakers
Desired Outcome #1


Desired Outcome #2


Desired Outcome #3


To increase the awareness of mediation as an approach to dispute resolution.

To build knowledge in the three areas of (1) mediation conceptual framework; (2) mediation process; (3) mediation relational skills

Example of activities

–          Mother and son family case study

To show how the conflict resolution concepts in mediation can be applied to quotidian situations.

Through activities and fish-bowl role plays, students to explore a mediation approach to conflict situations.

Example of activities

–          Empathy exercise

–          Clarifying questions exercise

–          May and Janice workplace role play

To debunk the myths of conflict, and reduce the fear towards it, increasing students’ confidence in conflict situations and to take active steps to manage them.

To shape the perception of conflict as an opportunity for growth and creative change.

The training is interactive with components of experiential learning. Participants in the training will be given opportunities to practise the basic mediation skills in role plays and practice sessions which are observed by the trainer.

S$2,800 for a 6-hour workshop conducted at Client’s premise.

This fee covers trainer’s fee and workshop materials.

Ms Tan Ying Shi

Ying Shi is the Assistant Manager of the Mediation Department at Eagles Mediation and Counselling Centre (EMCC) and a mediator herself. She holds a Bachelor’s Degree in Social Science (Political Science) from the National University of Singapore (NUS) and a Bachelor’s Degree in Law from the University of London (UOL). She is trained and accredited in Psychology and Mediation by the School of Psychotherapy and Psychology of Regent’s University London (RUL), and separately in Divorce Mediation by the Erickson Mediation Institute (EMI) in Minnesota, USA. To further her interest and skills in managing people and relationships in mediation cases, Ying Shi has also completed the Gottman Method Couples Therapy Level One and the Introduction to the Satir Model.

Before joining EMCC, Ying Shi cut her teeth on intra- and inter-agency negotiation work at the Ministry of Manpower and believes in the importance of small gains for big wins, the consequence of timely opportunities and decisions, as well as the often under-rated value of patience with people and in processes.

Outside of work and family, Ying Shi is passionate about the next generation and also pursues an interest in the performance arts. Now married with a child, she continues to serve as a speech and drama teacher in the Singapore Hokkien Huay Kuan outside of her work. She hopes to further her interest in dance and theatre when time permits. Previously a secondary school teacher in physical education and the humanities, Ying Shi believes the greatest gifts you can give a child are a love of life, a curiosity made alive and an ability to think, discern and decide about issues for himself.

Mr Lai Mun Loon

Mun Loon is the Head of Professional Services, and concurrent Manager of Mediation Services in EMCC. A social worker by training, he lends a social work perspective to the family mediation. He handles highly conflicted, emotionally-charged family and relational disputes in centre. An extremely perceptive and inquisitive person, he is often called upon by fellow colleagues to lend an opinion on cases where clients are in a gridlock; he shares insights from his cross training in social work, couples’ therapy, conflict management and mediation.

Mun Loon is known to be a talented orator who is objective and clear, and is a sought-after speaker, trainer and mentor in the area of conflict management, relationships and marriages. Mun Loon holds a Bachelor in Social Work from Monash University (Australia). He is also trained, assessed and accredited in Mediation and Psychotherapy by the Regent’s College School of Psychotherapy and Counselling Psychology (UK). Mun Loon has also been trained to Level 2 in the Gottman Method Couples’ Therapy, and is an accredited Gottman Educator for ‘The Seven Principles in Making Marriage Work’ and ‘Bringing Baby Home’ programmes by The Gottman Institute (USA). He is also accredited to administer the customized couple assessment Prepare/Enrich and is a certified Behavioural Consultant administering the DiSC suite of profiling instruments. He is currently a Doctor of Jurisprudence candidate in Singapore’s third Law School.

Mun is a strong believer in Mediation, and serves in the Society of Mediation Professionals (Singapore) to promote the professionalisation and standards of Mediation in Singapore. He was an active volunteer on 2 other Boards of non-profit organisations. Mun Loon is happily married with two young sons who keep him very busy at home.

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