What is Mediation?

Mediation is a conflict-resolution process where parties engage the help of a neutral third-party, with no authoritative decision-making power, to facilitate communication between two of more disputing parties.

The mediator assists the parties in systematically identifying and isolating disputes issues, and help parties to develop options, consider alternatives and reach a consensual settlement that will accommodate their needs. The mediator helps parties to uncover their true interests from their declared positions and uses these interests to guide them in putting together a package of mutually acceptable decisions.