What is Mediation

If you are having a disagreement with someone where you each have taken a different position on an issue, you have a dispute before you.  If neither side can convince the other to shift positions on the issue, you will need help to resolve the dispute.  If you are finding it difficult to voice your differing opinions within the group, we could help you.

Mediation is a process where an impartial third party facilitates conflicting parties to have open discussions about their issues, assisting them to come together and work towards a way out of their conflict.  It is a process that is dependent on the parties’ willingness to participate in a facilitated conversation to explore and consider alternative solutions and compromises.

Mediation is a less expensive and less combative alternative to going to court to resolve a conflict.

At EMCC, we recognise that conflicts can be as diverse as the people who have them. The only common factor in conflicts are people and pain.

Our Focus

Our focus at EMCC Mediation is to put people and their relationships first.  We believe that preserving the relationships is as important as finding a solution for the conflicting parties.  We also believe that a people-focused approach will result in more buy-in from the disputing parties.

An approach driven purely by solutions/outcomes without paying sufficient attention to the people and the process may hurt the underlying relationships beyond repair, even after the dispute has been resolved.

Our approach therefore includes aiding the parties to learn to communicate in a more constructive way, even as they go through the mediation process to resolve their disagreement.

Our Approach

  1. Depending on parties’ needs, we can adopt different approaches in mediation, ranging from facilitative to transformative styles, as we do not believe in a “one-size fits all” approach.
  2. We start with a 1-hour consult session. Our Mediation Specialist will assess the nature of the conflict you have and suggest the approach best suited for your conflict. Thereafter, an experienced mediator most suited for your conflict situation will be appointed from our diverse panel of highly skilled mediators to help you.
  3. The mediation session with the appointed mediator will be arranged as quickly as possible following on the consult session. The initial mediation session is for 3 hours. This session may be split into two 1.5-hour sessions, if necessary.  After this initial 3-hour session, the parties may extend the hours on the initial session or arrange for another mediation session at a different time.

In addition, as an integrative centre for Mediation and Counselling, we offer our clients mediation services in conjunction with counselling services.  Our clients may switch seamlessly between the 2 intervention services according to their needs.  This will help persons who might need a counsellor’s skill to aid the processing of emotions and behaviour that arise from the conflict.  Parties who have undergone mediation might also benefit from counselling sessions to help them relate and communicate better with each other.

Contact Us

Please use this form to tell us about your case or to submit your enquiry. All information you submit will be treated in the strictest confidence.



Resolving Disputes, Preserving Relationships

Every conflict is different. But all conflicts involve relationships. The hallmark of EMCC’s mediation services is our focus on the people and the relationships involved in the disputes. EMCC Mediation Specialist Lau Li-Choo explains.

Managing Conflict

Conflict situations are inevitable, especially in a densely populated urban centre like Singapore. Lau Li-Choo explains how we can better manage ourselves in a conflict.

Mediation has proven to be a successful alternative to resolving the dispute in court.

The benefits of mediation include:
  • Clarifies communication and enhances cooperation
  • Facilitates mutually acceptable and beneficial agreements
  • Preserves relationships
  • Provides cost-effective solutions
Who Should Come for Mediation?
  • Disputing couples in disagreement over specific issues
  • Divorced or divorcing couples dealing with custody, maintenance and property disputes
  • Colleagues at the workplace dealing with conflicts
  • Persons involved in inter-organisational disputes
  • Family disputes on eldercare, probate and estate matters
  • Anyone involved in a relational dispute (e.g. neighbours, friends, family, parent-child, etc.)
For more information or to make an appointment
6788 8220

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